Before you start looking, establish your property requirements. Consider things such as the number of bedrooms, bathrooms, furnished or unfurnished, outdoor space and parking that you will require. Have a walk around the area to check out the local amenities, consider a trial run using public transport if you commute to work. Think about the location you’d like to live in, consider your ‘must have’ list- what do you really want? What’s your budget? Would you pay more for the right property? How long do you need the accommodation for? Is it a stop gap or a long term solution? When would you like to move in? Work backwards and start your search around six to eight weeks before this.
Once the terms have been agreed to secure the property you are then required to pay the application fee (as detailed in our fees sections below) by bank transfer and sign our Admin & Referencing Fee Receipt & Agreed Terms form (within 48hrs of payment of your application fee). This application fee shows your commitment to proceeding with the property and we will then take the property off market. This fee also covers the costs of referencing checks, preparing all the tenancy documents, protection and registering of the deposit plus check in appointment. In some cases a guarantor may be needed, we will be able to advise you of this at the time of negotiating your tenancy terms. If a guarantor is not possible the landlord may require the rent to be paid in advance on commencement of tenancy.
UK Tenant Data who complete our referencing will usually require you to provide the following:
PLEASE NOTE THAT SHOULD YOU DECIDE TO WITHDRAW YOUR APPLICATION AND/OR FAIL THE REFERENCING CHECKS THEN THE APPLICATION FEE IS NON REFUNDABLE.
Once references have all been approved we will email you advance copies of all the tenancy documentation so that you can read these in advance of signing them in our office on the day of your move in. The tenancy agreement will need to be signed by all parties and the first months rent plus deposit will be required in our account 24hrs before your move in date.
Both the Landlord and tenant will be required to sign a tenancy agreement prior to the tenancy commencing, the agreement outlines both tenant and landlord obligations.
Most tenancies are for a period of between six to twelve months and we will contact you 2 months before the end of the tenancy (or you are free to contact us first) to see whether you wish to renew your tenancy. We will then liaise between yourself and landlord to agree on the terms plus organise the documentation.
The renewal fee as listed below is the cost of preparing a new tenancy agreement and negotiating with your landlord for a further fixed term tenancy. Extending your tenancy gives an assurance of staying in the property for a further fixed period, at the rent agreed and avoids the uncertainty of a landlord serving notice at any given time.
When you move into a property we will advise you if its ‘fully managed’ or ‘let only’ – the majority of our properties are fully managed. With a let only property the landlord manages their own tenancy and you will have been given the information required to contact the landlord directly via phone or email. With ‘fully managed’ properties any faults with appliances or problems within the property will need to be reported to us and we will deal with the problem as quickly and efficiently as possible. Failure to report an ongoing problem may turn the onus onto you and you may then be liable for some of the damage, for example a water leak. In the case of an emergency, no notice for access needs to be provided by the landlord or agent and either they or an appointed contractor can attend. Routine maintenance such as replacement bulbs, fuses, smoke alarm batteries and dealing with blocked sinks and keeping bathroom sealant clean are the tenants responsibility.
Please report any problems you feel need attention via our email address and with photos if possible. Our contractors will then contact you direct to arrange access to the property but if you agree we can provide them with our set of keys.
PLEASE NOTE OUR 24HR EMERGENCY HELPLINE 0161 413 5921
You do not have the right to withhold payment due to disrepair.
Damp & Condensation
There are many causes of damp and condensation. If this is due to a fault with the property this will be fixed at the landlord’s expense. In other cases damp and condensation may be caused by the actions of the people living in the property such as drying washing in rooms with no windows open, failing to heat a property adequately and blocking air vents. The cost of these repairs will come be charged to the tenant if damage is caused through carelessness.
Initially please report a problem with damp and/or condensation to us so we can assess the likely cause. These issues will worsen over time if the cause is not resolved, which can lead to repairs being more costly.
To terminate your tenancy subject to the term of your tenancy agreement, you will normally be required to give us at least one month notice via email of your intention to leave, unless otherwise specified in your tenancy agreement.
The property may be placed on the market and we or our agents will be in contact to arrange accompanied viewings for prospective new tenants – we will provide at least 24hrs notice to you before any viewings take place. Please ensure the property is clean and tidy when viewings are to take place.
You are required to return all the keys/fobs to our office on or before your checkout date. We will then check the condition of the property and email you a checkout inspection report, with the deposit return usually being completed within 10 working days.
Please note the advice below to ensure a smooth and successful move out:
Issues with unsatisfactory cleaning is the most common deduction from a tenants deposit, so if you prefer we can recommend a cleaner and should there be any issues following a checkout inspection they will resolve this for free. Please ask us for details.
When you sign a tenancy agreement this is a legally binding contract for a set length of time, which is normally between 6 to 12 months. For that period you are responsible for rent payments (and utilities), regardless of whether you have a change in circumstances and wish to move out early. However, sometimes things happen and in this situation, with the landlord’s agreement, a property can be re-advertised early for rental. If this is the case, then the current tenant will cease to be responsible for the rent once the new tenant moves into the property and a new lease commences. This is to avoid there being any loss to the landlord. If a suitable new tenant cannot be found, you will remain responsible for paying the rent and utilities until the tenancy expires. In other words, the period of “notice” depends on how quickly a new tenant can be found—and on the landlord’s agreement for the contract to be terminated before its end. The tenant will also normally be responsible for paying the landlord’s marketing fees to ensure that the landlord does not face any unfair charges due to a tenant’s decision to leave.
The Tenant Shop will contact you in order to arrange the set up of the utilities but it’s the tenants responsibility to confirm with the utility companies that they have registered their details following commencement of the tenancy and to pay council tax and TV licence. Students who may be exempt from council tax are responsible for informing the local authority.
We normally complete half yearly inspections to assess the condition of the property and check that everything is being kept in a satisfactory condition. We will always advise you in advance of our visit via email and provide a time window of morning or afternoon.
Application & referencing fees: £250.00 for one applicant and £125.00 for each additional applicant.
Referencing a tenant which includes identity, immigration and visa confirmation, financial credit checks, obtaining references from current/previous employers and landlords plus any other relevant information to assess affordability, contract negotiation and check in appointment.
Guarantor: £125.00 for each guarantor
Referencing a guarantor which includes identity confirmation, financial credit checks, obtaining references from current/previous employers and landlords plus any other relevant information to assess affordability, completion of a Deed of Guarantor.
Company Let: £395.00 per tenancy
Referencing a company which includes identity, immigration and visa confirmation, financial credit checks, obtaining references from current/previous landlords and accountants report plus any other relevant information to assess affordability, contract negotiation and check in appointment.
Tenancy Renewal: £85.00
Contract negotiation, amending and updating terms and drawing up a new tenancy agreement.
Permitted Occupier: £95 per permitted occupier
Completing identity, immigration and visa confirmation, adding to the tenancy agreement but explaining to permitted occupiers their limited rights, providing any additional keys or door fobs.
Tenancy Amendments: £200
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy, completion of new referencing a tenant which includes identity, immigration and visa confirmation, financial credit checks, obtaining references from current/previous employers and landlords plus any other relevant information to assess affordability.
Unpaid Rent: £30
Chasing for rental payment including telephone calls, emails, letters and notices issued.
Overpaid Rent Return: £25
Checking account for over payment, returning payments and includes bank charges.
International Accounts: £25
Sending funds to any non-UK account.
Delayed Checkout Appointment: £25
Time lost travelling to and from property plus petrol and re-arranging a new appointment.
Replacement keys: £25 per set
Cuttings replacement keys
Future Landlords Reference: £25
Collating information and preparing a reference for a future landlord or letting agent.